Utility Warehouse Customer Service – Phone, Email & Hours
Finding the right Utility Warehouse customer service contact can be confusing when different numbers appear online. The company’s main customer service line is 0333 777 0777, while a freephone 0800 977 5777 is also available. Utility Warehouse’s own help pages list WhatsApp as a contact method and provide dedicated email addresses for complaints and accessibility support.
The most reliable information comes from the official Utility Warehouse help and support options page and the contact pages on help.uw.co.uk. These sources confirm the main phone number, opening hours, and additional channels such as email and WhatsApp. Some third‑party sites list slightly different hours or numbers, so checking the official help centre is advisable.
What is the Utility Warehouse customer service phone number?
0333 777 0777 (main)
0800 977 5777 (freephone)
complaints@uw.co.uk
deafmemberservices@uw.co.uk
ceo@uw.co.uk
Available via help pages
Mon–Fri 8:30–17:30
Sat 9:00–16:30
Bank hol 10:00–16:00
- Utility Warehouse’s main customer service number is 0333 777 0777, as stated on the official help pages and by price‑comparison site Uswitch.
- A freephone 0800 977 5777 option is also listed for customers who do not have a UW mobile or landline.
- For gas emergencies, call 0800 111 999 – available 24/7.
- Electrical emergencies can be reported on 105, also a 24/7 number.
- Out‑of‑hours meter faults can be reported on 0333 220 0233.
- A prepayment emergency line (0333 003 5644) operates outside standard opening hours.
| Detail | Information |
|---|---|
| Company | Utility Warehouse |
| Industry | Utilities (energy, broadband, mobile, insurance) |
| Main customer service phone | 0333 777 0777 |
| Freephone number | 0800 977 5777 |
| Gas emergency number | 0800 111 999 (24/7) |
| Electrical emergency number | 105 (24/7) |
| WhatsApp contact | Available via help.uw.co.uk |
| Email for complaints | complaints@uw.co.uk |
| Email for deaf/speech‑impaired customers | deafmemberservices@uw.co.uk |
| Email for escalation | ceo@uw.co.uk |
| Standard opening hours | Mon–Fri 8:30–17:30, Sat 9:00–16:30, bank hol 10:00–16:00 |
| Out‑of‑hours meter faults | 0333 220 0233 |
| Prepayment emergency line (outside hours) | 0333 003 5644 |
How can I contact Utility Warehouse via email or WhatsApp?
Email contact
Utility Warehouse does not publish a single general email address for customer service. Instead, the company provides several dedicated addresses on its complaints and help pages. For complaints, customers can write to complaints@uw.co.uk. For escalation, the CEO can be reached at ceo@uw.co.uk. Deaf or speech‑impaired customers can use deafmemberservices@uw.co.uk. All these addresses are listed on the official Making a Complaint page.
Email is mainly offered for complaints and accessibility support. For general account queries, the help centre or phone may be faster.
WhatsApp contact
WhatsApp is available as a contact method through Utility Warehouse’s help pages. The same 0800 number (0800 977 5777) is often used for WhatsApp, though the exact procedure is not detailed on the main site. Customers can find the WhatsApp option by visiting the contact‑us page on help.uw.co.uk and following the prompts.
What are Utility Warehouse customer service opening hours?
Standard support hours
According to the official help pages and Uswitch, customer service is available Monday to Friday from 8:30am to 5:30pm, Saturday from 9am to 4:30pm, and on bank holidays from 10am to 4pm. Some third‑party sites list slightly different times (e.g., 9am–5:30pm on weekdays), but the most authoritative source is UW’s own contact page.
Emergency hours
Gas and electrical emergencies are covered 24/7. For gas, call 0800 111 999. For electricity, call 105. These numbers operate at all hours. Additional out‑of‑hours lines exist for meter faults (0333 220 0233) and prepayment emergencies (0333 003 5644).
Only gas and electrical emergencies have confirmed 24/7 availability. General customer service lines follow standard hours. If you call out of hours for a non‑emergency, you may not reach an agent.
Where can I find Utility Warehouse help and support online?
The main online support hub is help.uw.co.uk, which offers articles, FAQs, and search functionality. This page also provides links to the contact form, WhatsApp, and phone numbers. For customers who prefer self‑service, the help centre covers billing, account management, and technical issues.
Third‑party review sites such as PissedConsumer and GetHuman also list contact details, but these may not always be up to date. For accurate information, the official Utility Warehouse help and support options page is the most trustworthy.
Before calling, try searching help.uw.co.uk. Many common questions are answered there, and you may not need to wait on hold.
What steps should I follow to reach Utility Warehouse customer service?
- Check the self‑service help centre at help.uw.co.uk for answers to common questions.
- If you need to speak to an agent, call 0333 777 0777 during standard hours (Mon–Fri 8:30–17:30, Sat 9:00–16:30, bank hol 10:00–16:00).
- For a free call, use the freephone number 0800 977 5777.
- For gas emergencies, dial 0800 111 999 immediately – this line is open 24/7.
- For electrical emergencies, call 105 (24/7).
- If you have a meter fault outside hours, call 0333 220 0233.
- For prepayment issues outside hours, call 0333 003 5644.
- Use WhatsApp by visiting the contact page on help.uw.co.uk and following the prompts.
- For complaints, email complaints@uw.co.uk or, for escalation, ceo@uw.co.uk.
- Deaf or speech‑impaired customers can email deafmemberservices@uw.co.uk.
These steps are based on contact information from the official Utility Warehouse contact page and supported by third‑party sources such as Uswitch and PissedConsumer.
Which contact details are confirmed and which remain unclear?
Established information
- 0333 777 0777 is the main customer service number.
- 0800 977 5777 is a freephone alternative.
- Gas emergency: 0800 111 999 (24/7).
- Electrical emergency: 105 (24/7).
- Email addresses for complaints and accessibility are published.
- Opening hours: Mon–Fri 8:30–17:30, Sat 9:00–16:30, bank hol 10:00–16:00.
- Out‑of‑hours numbers for meter faults and prepayment exist.
Information that remains unclear
- Whether 0333 777 0777 is the only official number or if it is older – official pages list it as main.
- Exact procedure for contacting via WhatsApp – the help page mentions it but details are sparse.
- Whether a general customer service email address exists (only dedicated addresses are published).
- Average wait times for phone support – not disclosed.
What should you know about Utility Warehouse customer service?
Utility Warehouse focuses its customer support on phone channels. A freephone number is available, and emergency lines operate 24/7. Digital options such as WhatsApp and dedicated email addresses exist, but they are not as prominently featured as the phone numbers. The official help centre provides a comprehensive knowledge base.
The company’s customer service approach is typical for large utility providers: direct phone contact for urgent matters, and online self‑service for routine inquiries. For customers who prefer written communication, the email addresses for complaints and escalation offer a documented trail.
Where do these contact details come from?
“Call 0800 111 999. Gas safety advice.” – help.uw.co.uk
Official Utility Warehouse help page
“The UK‑based company customer service number is 0333‑777‑0777.” – PissedConsumer
Third‑party user review site
The most authoritative sources for Utility Warehouse customer service information are the company’s own pages: help.uw.co.uk/contact-us, uw.co.uk/help/making-a-complaint, and the complaints article. Third‑party sites such as Uswitch and PissedConsumer also provide phone numbers, but they may lag behind official updates.
What is the best way to contact Utility Warehouse customer service?
For most inquiries, calling 0333 777 0777 during standard hours is the most direct method. For free calls, use 0800 977 5777. Gas and electrical emergencies should be reported via the 24/7 numbers. If you need a written record, use the complaint email addresses. Before calling, check the Utility Warehouse customer service phone number and contact details page on Uswitch for a quick overview, and always verify against the official help centre.
Frequently asked questions about Utility Warehouse customer service
Is Utility Warehouse customer service available 24/7?
Only for gas and electrical emergencies (0800 111 999 and 105). General customer service follows standard hours: Mon–Fri 8:30–17:30, Sat 9:00–16:30, bank hol 10:00–16:00.
What is the Utility Warehouse customer service email?
General email is not publicly listed. Use complaints@uw.co.uk for complaints, ceo@uw.co.uk for escalation, and deafmemberservices@uw.co.uk for accessibility support.
Can I contact Utility Warehouse via WhatsApp?
Yes, WhatsApp is available through the help.uw.co.uk contact page. The number used may be 0800 977 5777, but the exact process is not detailed.
How do I report a gas leak to Utility Warehouse?
Call 0800 111 999 immediately. This line is open 24/7 for gas emergencies.
What are Utility Warehouse’s opening hours on weekends?
Saturday: 9:00–16:30. Sunday: closed. Bank holidays: 10:00–16:00.
Is 0333 777 0777 an official Utility Warehouse number?
Yes, it is listed as the main customer service number on official help pages and by Uswitch. Calls may incur charges.
What number should I call for a power cut?
For electrical emergencies, call 105. This is a 24/7 national number that connects you to your local distribution network operator.
Are there alternative contact numbers for out‑of‑hours issues?
Yes. For meter faults: 0333 220 0233. For prepayment emergencies: 0333 003 5644. These lines operate outside standard hours.
Where can I find independent advice about Utility Warehouse?
Citizens Advice provides consumer guidance: Citizens Advice consumer service. Ofgem also offers help with energy complaints: Ofgem energy complaints.
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